Student Complaint Resolution
The Technical College as part of the Miami-Dade County Public Schools participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate with the state in which it is located.
Title 34 CFR §600.9 requires states to have a “process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” Title 34 CFR §668.43(b) requires that institutions: “make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”
To comply with this regulation, the Technical College makes every effort to resolve student complaints internally. When questions about school policies, procedures, decisions, or judgments arise, students are urged to discuss the situation with their immediate instructor or staff member. Counselors are available for further discussions and resolution of differences. Students may formally appeal the process with a school-site administrator. Students also have recourse to a more formal appeal process with a school site administrator. Students are urged to review the Student Handbook and the Postsecondary Code of Student Conduct in the Student Services Office, School Website, and the classrooms. Unresolved complaints may also be filed with the Florida Department of Education, Office of Inspector General (http://app1.fldoe.org/IGComplaint/ComplaintForm.aspx) or the accrediting agency, once all other avenues have been exhausted.
The Technical College is accredited by the Accrediting Commission of the Council on Occupational Education. Concerns which cannot be resolved with the Technical College and/or District may be referred to:
Dr. Gary Puckett
Council on Occupational Education
7840 Roswell Road
Building 300, Suite 325
Atlanta, GA 30350
Telephone (Local): 770-396-3898 Telephone (Toll-Free): 1-800-917-2081